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Service Clerk/Writer

Service Clerk/Writer position is available in Mason.

A Service Clerk/Writer is needed as D&G Equipment continues to grow. This is more than a job opening; this is an opportunity to build a career with a locally owned company. Applicants must have experience in auto, lawn and garden, Ag or heavy equipment, and have an upbeat customer focused attitude. D&G Equipment offers top pay and benefits for qualified candidates.

Position Specifics:

Department: Service
Reports to:   Service Manager
Supervises:  None


Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned turf equipment.
May require some direction or guidance from the Corporate Service Manager, Service Location Manager, Shop Foreman or senior technicians.


  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Experience, Education, Skills and Knowledge:

  • Basic knowledge of accounting practices
  • High School Diploma or equivalent experience preferred; Associates degree preferred
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred

Click here to apply online

Store Hours:
Mon-Fri: 8:00am - 5:00pm
Saturday: 8:00am - 12:00pm
Sunday: Closed

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To apply online for a position with D&G Equipment click here

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