Developed in conjunction with Joomla extensions.

Service Manager

Service Manager position is available in Williamston & Howell.

Position Specifics:

Department:  Service
Reports to:    General Manager
Supervises:   Service Clerks/Writers, Service Technicians, and Service Staff

 

 

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.  Attracts, retains, and effectively engages department personnel.


Benefits:

D&G Equipment offers a full benefit package that includes:

  • Health, Dental, Vision, Prescription, Aflac, Life and Short Term Disability Insurance,
    Vacation, Holiday Pay and 401K Retirement Benefits

Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes
  • Works within Service Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
  • Works with other department for customer clinics, field days and related promotional events
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position

Experience, Education, Skills and Knowledge:

  • 3+ years’ experience in Service Department operations 
  • Ability to use standard desktop load applications such as Microsoft Office and Internet functions
  • Attention to detail is a must. Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

 

Click here to apply online

Store Hours:
Mon-Fri: 8:00am - 5:00pm
Saturday: 8:00am - 12:00pm
Sunday: Closed

We're Hiring

Apply Now

To apply online for a position with D&G Equipment click here

Read more

Warranty Administrator

Warranty Administrator  position is available in Williamston.

Read more

Service Manager

Service Manager position is available in Williamston & Howell.

Read more

AMS Consultant position

AMS Consultant position is available in Wiliamston.

Read more

Mechanic: Diesel & Small Engine Repair

Diesel & Small Engine Repair Mechanic position available in Charlotte.

Read more

Lawn & Garden Mechanic

Lawn & Garden Mechanic positions are available in Mason, Howell, Highland and Williamston locations.

Read more

Agricultural Mechanic

Agricultural Mechanic positions are available in Mason, Williamston, Corunna, and Rives Junction.

Read more

Service Clerk/Writer

Service Clerk/Writer position is available in Mason.

Read more

Internship

Positions are open for internships available April-August at all D&G locations.  Please apply and specify which department you are most interested in working with. 

Read more