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Warranty Administrator

Warranty Administrator position is available in Williamston.

Position Specifics:

Department:  Service
Reports to:    Corporate Service Manager
Supervises:   None

 

Purpose:

Responsible for administrating the centralized warranty claims process to maximize administrative efficiency and return on warranty claims. Provide consultation and training to the service and parts departments on all matters related to warranty. 

Benefits:

D&G Equipment offers a full benefit package that includes:

  • Health, Dental, Vision, Prescription, Aflac, Life and Short Term Disability Insurance,
    Vacation, Holiday Pay and 401K Retirement Benefits

Responsibilities:

  • Develops and assists in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, and submitting warranty extensions, and over the counter parts
  • Monitors equipment records for extended and special warranties for expiration
  • Manages and processes parts and service warranty claims including computation of charges of shop work for all locations
  • Works with service managers to ensure there are no expired Product Improvement Programs
  • Understands warranty regulations and is able to provide consultation and training to service managers, techs, and Parts Department on the proper way to proceed with a warranty situation
  • Ensures compliance with non-returnable service parts policies
  • Communicates to departmental management about warranty status on a regular basis

Experience, Education, Skills and Knowledge:

  • 2+ years’ experience in Service Department operations 
  • Understands the service software in the dealer business system and Deere Warranty system
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Ability to create, analyze, and interpret internal reports
  • Attention to detail a must
  • High School Diploma or equivalent experience

 

Click here to apply online

Store Hours:
Mon-Fri: 8:00am - 5:00pm
Saturday: 8:00am - 12:00pm
Sunday: Closed

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